Your Trusted Backoffice Partner!

We are not just your outsourcing partner.
We understand, design, simplify your processes
with fully-fledged business and staffing solutions. 

ER EXCLUSIVITY


Ella – Rose (ER) is a fast-growing BPO located in Colombo, Sri Lanka, celebrating its 7th successful year of operation in 2021. We address our clients’ specific needs and goals with high standards of quality and due care. Acting beyond an outsourcing partner, we provide complete and customized business solutions to our clients. We are flexible with working around the clock according to our clients’ time zones.

It's the ER Exclusivity that empowers our success, from the expertise of our talented leaders and our years of experience producing measurable results for our clients, and the bond we form with our clients and employees. These stimulate our operations and accelerate our clients' growth. 

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NETWORK OPERATION CENTRE (NOC)

Ella – Rose (ER) is a fast-growing BPO located in Colombo, Sri Lanka, celebrating its We have a Network Operations Centre (NOC) specialized in Telecommunication industry managing wholesale telecom traffic, terminates through VOIP switches belong to telecom carriers.

Our dedicated NOC team monitors the links and routes and the quality of the telecom traffic continuously, providing 24 x 7 x 365 service and immediate response.

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BACK-OFFICE SUPPORT

We are specialized in understanding the business processes of various clients from various industries. Our specialists carry out in depth study of your businesses and its existing processes and build up a customized team for all your back-office needs.

Without limiting our services to simple staff solutions, we move few steps beyond and help our clientele with re-designing, simplifying, and automating their processes. At ER we even build process frameworks from scratch that improves the productivity and efficiency allowing our clients to focus on their core competencies. 

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Data Entry

Data Entry

Feeding raw data into electronic forms or manual forms with accuracy and speed.

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Data Management

Data Management

We collect, organize, protect, and store data with full confidentiality. We can verify the data as per our clients’ requirement and we also can improve the quality of data given to us.

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Web Search

Web Search

Collecting information through web searches based on clients’ requirement and analysing and presenting them in a user-friendly manner.

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Image Editing

Image Editing

Cropping and resizing of images with speed and any other basic image editing depending on client requirement specially suitable for the display products on e-commerce web sites.

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Coordinating

Coordinating

Remote coordination of projects and process flows with frequent follow ups to make sure the job is done within the agreed time frame.

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Corporate Documents

Corporate Documents

Preparation of corporate agreements, business plans and proposals as well as all company secretarial documents.

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Chat & Email Support Services

Chat & Email Support Services

Responding to inquiries of various stakeholders named by the client through customer websites and social media pages and also through e-mails.

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Customer Invoicing

Customer Invoicing

Preparation of invoices based on the client’s instructions electronically or manually and e-mailing the generated invoices on regular basis. We can undertake large number of repetitive invoicing work with accuracy.

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CALL CENTER

Inbound call centre services range from answering customer queries about the product or services, resolving customer issues and complaints, and escalating technical inquiries to technical teams.

Outbound call centre services involve in calling existing or prospective customers of a business. These calls are usually targeted at creating sales, selling subscriptions or customer retention.

Technical support services that act as an IT helpdesk for customers to resolve their core technical issues related to various products and services. We believe this service is a key towards keeping your customers satisfied and retained with the rapid increase in technology user base. 

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Accounting And Taxation

Our expertise in Accountancy and Taxation has benefited our clients over the years in obtaining timely and reliable financial information, meeting tax deadlines and accountancy and tax compliances.

ER’s reliable, high quality accounting and bookkeeping team can manage accounts payable, accounts receivable, and general bookkeeping up to financial statements, analysis of financial information and various financial reconciliation tasks. These services, while highly skilled, are time consuming and often costly to employ in-house.

Our global clients always rely us on guiding them with Sri Lanka tax compliances. We provide tax advisory services and all tax compliance work of local and foreign clients in Sri Lankan tax jurisdiction. 

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BUSINESS MODEL PLANNING

We assist foreign investors with designing suitable business models to do business in Sri Lanka and finding them avenues on how they could maximise profits.
Turning your ideas from a scratch to a complete business proposal and giving your business the most suitable legal form are part and parcel of our business model planning. 

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INVESTMENT ANALYSIS & CONSULTATION

At ER, we help you select the best investment proposal matching your investment motives by studying and analysing various investment proposals that involves quality time. We consult our clients on accepting the matching investment plans.
Our experienced advisors facilitate you with examining all the documentation and providing you with the glimpse of important aspects in bringing your decision making a simple task.  

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